FAQ

Delivery

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which then it’s shipped out.The shipping time depends on your location, but can be estimated as follows:

USA: 6–9 business days *Currently shipping Domestically only*

How do I track my order?
You’ll receive a tracking link, via email, when your order ships. If you have any questions about your tracking or shipment, get in touch with us at kim@kzayasphotography.com.

Where will my order ship from?
KZ Photography works with a print-on-demand order fulfillment company and have facilities throughout the United States.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
-Check your shipping confirmation email for any mistakes in the delivery address.
-Ask your local post office if they have your package
-Stop by your neighbors in case the courier left the package with them.

If the shipping address is correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at kim@kzayasphotography.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

I received a wrong/damaged product, what should I do?
We’re so sorry if the print(s) you ordered arrived damaged. To help us resolve this for you quickly, please email us at kim@kzayasphotography.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible, then we'll gladly send a replacement at no cost to you!

What’s your return / exchange policy?
We currently do not offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at kim@kzayasphotography.com

Do you offer refunds?
Refunds are only offered to customers that receive the wrong or damaged print(s). If any of these apply, please contact us at kim@kzayasphotography.com with photos of wrong/damaged print(s) and we’ll sort that out for you.